SociaSpark Digital  ·  Effective Date: 1 January 2025  ·  Last Updated: 1 March 2025

Privacy Policy

Your privacy is important to us. This policy explains how SociaSpark Digital collects, uses, and protects your personal information when you use our website or engage our services.

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1. Who We Are

SociaSpark Digital ("SociaSpark", "we", "us", "our") is a digital marketing agency with offices in Mumbai, Pune, and Jaipur, India. We provide services including social media marketing, LinkedIn management, website design, PPC advertising, SEO, and content and email marketing.

For any privacy-related queries, please contact us at contact@sociaspark.in.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you fill out our contact form or reach out via WhatsApp
• Business name, website, and details about your marketing goals
• Payment information when you engage our paid services (processed securely through third-party payment processors)
• Communications, feedback, and messages you send to us

We also collect information automatically when you visit our website:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen resolution

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send you proposals, invoices, and service updates
• Communicate about your project, campaign performance, and deliverables
• Improve our website and service offerings based on usage data
• Send you marketing communications with your consent (you can opt out at any time)
• Comply with legal obligations applicable to our business

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist us in delivering our services (e.g., email platforms, project management tools, analytics providers), bound by confidentiality obligations
• Platform partners such as Google, Meta, and LinkedIn when required to run advertising campaigns on your behalf
• Legal authorities if required by applicable law, regulation, or court order

5. Data Security

We implement commercially reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Client project data is typically retained for 3 years after the end of an engagement, after which it is securely deleted or anonymised.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities

To exercise any of these rights, please email us at contact@sociaspark.in. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of certain features on our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before submitting any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@sociaspark.in
• Phone: +91 63752 36687
• Offices: Mumbai · Pune · Jaipur, India